Privacy Policy
1. Information We Collect
We collect the following personal information:
Contact Information: Name, email address, phone number, and mailing address
Business Information: Company name, job title, and business contact details
Communication Data: Records of your communications with us, including emails, phone calls, and text messages
Technical Information: IP address, browser type, device information, and website usage data
SMS/Text Message Consent: Phone number and consent records for text message communications
2. How We Use Your Information
We use your personal information for the following purposes:
To provide and deliver our products and services
To respond to inquiries and communicate with you about your orders or requests
To send transactional messages, service updates, and order confirmations
To send marketing communications and promotional offers (only with your consent)
To send SMS/text messages regarding your orders, appointments, or service updates (only with your explicit consent)
To improve our website, products, and services
To maintain business records and comply with legal obligations
3. Who We Share Your Information With
We may share your personal information with:
Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, shipping companies, website hosting)
Business Partners: Companies we work with to fulfill orders or provide services to you
Legal Requirements: Government agencies or legal authorities when required by law or to protect our rights
We do not sell your personal information to third parties.
4. SMS/Text Message Terms & Conditions
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from [Your Company Name]. This includes SMS messages for:
Order confirmations and shipping updates
Appointment reminders and scheduling notifications
Account notifications and service alerts
Customer service communications
Promotional offers and marketing messages (only if you opt in)
Important Information:
Message frequency varies based on your account activity and preferences
Message and data rates may apply – standard messaging rates from your mobile carrier will apply
To opt out at any time, text STOP to any message you receive from us
For assistance, text HELP or visit our website at https://southwestgases.com/
Carriers are not liable for delayed or undelivered messages
SMS Privacy
SMS consent is not shared with third parties or affiliates for marketing purposes.
When you opt-in to receive text messages from us:
Your phone number and consent are used solely for sending you the text messages you requested
We do not share, sell, or rent your SMS consent information to any third parties or affiliates
You may opt out of text messages at any time by replying STOP to any message
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You have the right to:
Access and obtain a copy of your personal information
Correct inaccurate or incomplete personal information
Request deletion of your personal information (subject to legal requirements)
Opt out of marketing communications at any time
Opt out of SMS/text messages by replying STOP
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at :214-432-6583